SHIPPING & DELIVERY
Where's my order?
As soon as your order has been shipped, you will receive an email including the tracking information.
Track my order :
Why is there no tracking update?
If there is no tracking info few days after your order is shipped out, the reason is that It may take 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.
Why is my order taking so long to ship?
Normally for in-stock products, it will take 1-3 days to process the order after the order is placed.
What is the shipping time and price？
Please refer to the table below for various shipping times to some main international destinations.
TIME and PRICE
Free Standard Shipping > ￡69
for orders to UK：7days — 10days ￡3.99
for orders to Europe：7days — 15days ￡4.99
for orders to North America + Canada ：10days — 20days ￡6.99
for orders to Asia ：10days — 20days ￡6.99
for orders to Rest of world ：10days — 20days ￡9.99
For international orders, import duties, taxes, and charges are not included in shipping cost.Please check and know your country's custom tax before you choose the shipping method.
Specific shipping method request please contact with the customer service Support london@cubicoriginal.com
For more info, please check here.
PAYMENT & PROMOTIONS
What types of payments do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, PayPal, Apple Pay, and Google pay.
Where can I can get the discount?
Normally you will receive a 10% off coupon for your first order if you are new to our website. We are having many themed activities or promotions which can be found on our web page. Please stay tuned.
RETURNS & REFUNDS
How to return an item?
You can apply for return Email: london@cubicoriginal.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For more info, please check here.
When will I receive my refund?
After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account.
We strive to be transparent when it comes to important things so we will send you an email once your return package has been received and your refund is on the way to your bank account.
If you haven't received an email from us within 28 days, please contact us.
Do you refund the delivery charge for return item?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Can I exchange instead of a refund?
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. And please contact with us: london@cubicoriginal.com
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time: london@cubicoriginal.com