Order Dispatch Time/ Order Handling Time:
We aim to dispatch all orders within 24-48 hours or 2-3 business days of the order being placed. However, please be aware that during peak sale periods, dispatching and delivery of orders may take slightly longer than usual. We are working hard with the postal network to ensure that all deliveries reach you as quickly and safely as possible. We apologize in advance for any delays you may experience during this time.
Our Shipping Carrier:
We use Royal Mail as our shipping carrier, which is a reliable and trusted delivery service. We are committed to reducing our environmental impact, and therefore, all our packaging is 100% eco-friendly and uses no plastic. Our packaging is made with care, love, and recycled paper. We prepare sustainable and environmentally friendly packaging to reduce CO2 emissions. The packing envelope is made of ethically and responsibly sourced material. Our mailing bags are made from non-plastic, compostable, and biodegradable materials. We believe that one-time-use plastic is one of the biggest polluters, so we have opted for more environmentally friendly options.
Shipping Time & Shipping Fee:
We offer free standard shipping on all orders over ￡69.99 for UK & Worldwide and ￡79.99 for USA/Canada, which applies only to orders shipped to UK/EU/North America/Asia & Africa (Limited Countries) . The shipping time varies depending on the destination and the type of shipping selected. Please see the shipping options and prices below:
|Shipping Type||Shipping Fee||Shipping Destination|
|Standard Shipping||Free Shipping (Order > £69.99)||UK/EU/North America/Oceania/Asia/Africa
(Note: Currently , We're unable to ship to all African countries.)
|Tracked Shipping (7 business days)||£3.99 (Order < £69.99)||UK|
|Express Shipping (3 business days)||£14.99||UK|
|Europe Tracked Shipping (3-5) business days||£6.99||Europe|
|Express Shipping (3) business days||£17.99||Europe|
|Tracked Shipping ( 3-7 business days)||£7.99 (Order < £79.99)||USA /Canada|
|Express Shipping (3 business days)||£17.99||USA/Canada|
|Oceania Standard ( 3-12 business days)||£7.99 (Order < £69.99)||Oceania (Australia & New Zeland only)|
|Standard Shipping (1-3 business days)||£1.99||China|
|Standard Shipping (3-5 business days)||£6.99||
Hongkong/Maco/Taiwan/ Singapore/Japan/South Korea
|Standard Shipping (15 business days)||£8.99||Rest of the World|
For remote area and special shipping request please contact our Customer Support firstname.lastname@example.org
For international orders, import duties, taxes and charges are not included in shipping cost.Please check your country's custom tax regulations before shopping.
Do not sign the receipt before inspecting for damage or missing pieces.
For Damaged or missing pieces, please contact our Customer Service Support email@example.com
Shipping is not available for P.O. Boxes and APO/FPO addresses.
Parcel shipping begins with the customer receiving shipping confirmation email with tracking number and order ID.
Most orders are shipped within 3 business days of purchase.
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
If you refuse the item (Not quality problem), you will be charged for the courier cost.
Due to COVID-19, it may take longer to fulfill and ship your order. Sorry for any inconvenience caused, and thank you for your understanding.